If you are still unable to see the interface, please Contact Support. If your interface is not shown in Device Manager, please test another USB/Thunderbolt cable and another USB/Thunderbolt port. Right-Click on the ' Start' icon > Device Manager.į ocusrite interfaces should appear under both : ‘ Sound, Video & Game Controllers’ and ' Focusrite Audio. On Windows systems, you can look in Device Manager to check your interface is being listed correctly. Focusrite Control is showing No Hardware Detectedįor No Hardware Connected on macOS– click here.Focusrite Control is showing No Hardware Connected.This article is split into two sections linked from the following:

If you are using macOS with a Clarett Thunderbolt, Saffire or Red interface, this article may solve your problem. For help with the 'Focusrite Control iOS' app for iPhones and iPads please see this article. This article addresses problems users may have with the Focusrite Control desktop application for Windows and Mac. Red Interfaces ( RedNet Control is used)įor users of macOS Big Sur, you can find our support information for Intel and Apple M1 Macs.1 st Generation Scarlett 18i20, 18i8, 18i6, 8i6 and 6i6 Scarletts (Scarlett Mix Control i s use d).1 st and 2 nd Generation Scarlett Solo, 2i2 and 2i4.Please note: Focusrite Control will NOT detect the following interfaces : If you are not able to see your Focusrite interface in Focusrite Control, you may see one of two error messages : Applies to: 3rd Generation Scarlett Range, Scarlett 2nd Gen (6i6, 18i8 & 18i20) and all Clarett interfaces.

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